1. Working and Staging Hours

• • • The regular workday for Employees is from Monday to Saturday, 9:00 AM - 6:00 PM.

    • For Independent Service Provider/Operations: Staging hours 9:00AM-7:00PM, 1:00PM-11:00PM, and 5:00PM-3:00AM in complete uniform upon logging in the timesheets.

    • Ideally, Independent Service Providers, Sub-contractors, Employees, and Agents should be in their respective posts at least 30 minutes before their actual time.

    • The basic working or staging hours vary per position and can change depending on the manpower requirements of the operation.

    • Schedules may vary by clients, department, time of year, holiday, weekday, and weekend.

    • All Independent Service Provider, Sub-contractors, Employees and Agents are expected to be at their work station ready to begin their assignment AT THEIR SCHEDULED START TIME.

    • Tardiness will result in the payout or salary deduction as well as disciplinary action and Time off-setting is not allowed unless authorized. 

    • The Operations Manager or the Shift Supervisor will give the schedule by sending an e-mail notification through the use of google sheet. It is your responsibility to be aware of your scheduled working or staging hours each week. Working or staging hours may vary as schedules may be adjusted to meet the client’s requirements.

1.1 Timekeeping and Recording

• • • Every Independent Service Provider, Sub-contractor, Employee, and Agent is expected to strictly adhere to his/her working or staging time, and scheduled shift and to record faithfully and correctly his daily work attendance.

    • Every Independent Service Provider, Sub-contractor, Employee, and Agent shall notify the Shift Supervisor and/or the reservation specialist on the duty of their login/out time at Offline and Online Time sheets.

    • Failure to log in/out or to record actual time in/out will automatically result in non-payment of wages for the period in the absence of proof that services were actually rendered, without prejudice to disciplinary actions that may be imposed on the erring Independent Service Provider, Sub-contractors, Employees and Agents.

    • Tampering, altering, falsifying or disfiguring entries on their or other Independent Service Providers, Sub-contractors, Employees, and Agents log in/out of the form is strictly prohibited. Any legitimate correction has to be made through the Independent Service Provider, Sub-contractors, Employees and Agents respective supervisor/ manager, who shall initial the correction to evidence his approval thereof.

    • All overtime work, unless supported by a duly approved (signed by the Dept. Head) overtime form will not be considered official thus will not be paid by the Company. 

1.2 Unauthorized Under-time

• • • Every Independent Service Provider, Sub-contractor, Employee, and Agent is expected to strictly adhere to his/her working or staging time, and scheduled shift and to record faithfully and correctly his daily work attendance, therefore any unauthorized undertime is strictly prohibited.

    • Under-time work on any particular day shall not be offset by overtime work on any other day. 

1.3 Tardiness

• • • Accordingly, subject Independent Service Provider, Sub-Contractors, Employees and Agents should notify the management if he/she will be late at least three (3) hours before duty or in any case wherein there is an emergency of at least one (1) hour before duty. Failure to do so will result to issuance of corresponding Disciplinary Action.

1.4 Absences and Abandonment of Post

• • • The absences of the Independent Service Provider, Sub-contractors, Employees and Agents disrupt the smooth flow of work and unduly increase the burden on other Independent Service Provider, Sub-contractors, Employees and Agents. Accordingly, absences are discouraged unless necessary or unavoidable.

    • Leave Application Form should be properly filled out and approved by management (3) days in advance before actual leave. Unless due to some emergency at which a 24 hour notice will be accepted by the Company. In extreme cases where an Independent Service Provider, Sub-Contractors, Employees, and Agents take leave without filing and securing the prior approval of his immediate supervisor, the subject Independent Service Providers, Sub-contractors, Employees, and Agents should call at least an hour before his/her scheduled work.

    • Accordingly, subject Independent Service Providers, Sub-contractors, Employees, and Agents should file their leave form on the first day he/she resumes work. Non-compliance to this policy will result to issuance of Disciplinary Action.

    • Medical certificate is required for Sick Leave of three (3) days or more than.

    • In case the absence is due to personal reasons other than illness, the Independent Service Provider, Sub-Contractors, Employees and Agents must submit a leave application and obtain approval of his department manager or supervisor.

    • Unexcused absences shall be subject to the corresponding payout or salary deductions in addition to the appropriate disciplinary actions to be imposed on the erring Independent Service Providers, Sub-contractors, Employees, and Agents

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who incur absence without prior notice and/or approval of their department manager or supervisor shall be considered Absent without Official Leave (AWOL) and shall be subjected to disciplinary action.

    • Unexcused absence or three (3) consecutive days but not more than six days of absence without official leave (AWOL) within one calendar month and failure to return to work after a leave of absence or suspension without justifiable reason shall be subjected to appropriate disciplinary action. 

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who incur absence without official leave for thirty (30) consecutive days shall be deemed to have abandoned their job and shall automatically be disengaged.

    • No Independent Service Providers, Sub-contractors, Employees and Agents shall leave their duty, post, station, assigned workplace during working or staging hours or before quitting time without the approval of their supervisor or manager.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall leave their work, post, station, assigned workplace without proper turn over to the next shift (if any).

    • No Independent Service Provider, Sub-contractors, Employees and Agents shall change his work, station or workplace at any given time without the instruction from a manager or supervisor.

1.5 Service Incentive Leaves Applicable for Employees Only

• • • Employees upon one year of service are entitled to (7) days of vacation leave and (7) days of sick leave with pay.

    • All vacation leaves for the year must be consumed on or before 31 December of every year or else it will be forfeited.

    • Vacation leaves are to be filed and approved by the Manager (3) days prior the actual leave of absence.

    • The company encourages Employees to lead healthy lifestyles to prevent illnesses. As a way to motivate this kind of living, unused sick leave/s are converted to cash at the end of every year.

    • Sick leave of (3) days or more must be accompanied by a medical certificate from a licensed medical practitioner.

    • Special Leave Benefit for Women employees per DOLE Department Order No. 112-11 series of 2011. Female employees may avail of this benefit subject to rules and regulations stated by the Department Order. Additional leave entitlement of 2 months with pay is given to female employees following surgery caused by gynecological disorders provided that she has rendered continuous aggregate engagement of at least 6 months for the last 12 months before the surgery.

    • Under Senate Bill No. 1305, Maternity leaves are to increase to a period of one hundred twenty (120) days with an option to extend for an additional thirty (30) days without pay.

    • Paternity leave based from Republic Act No. 8187: 7 days

    • Parental leave for Solo parent under Republic Act 8972, or the Solo Parent’s Welfare Act, the worker shall be granted one hundred fifty (150) days maternity leave with pay.

2. Conduct, Behavior, and Performance

• • • Your behavior, actions, and attitude toward your work, co-workers, and the public, more often than not, reflect upon the organization. As a member of the team, you are expected to contribute to the completion of assigned tasks.

2.1 Insubordination and Discourtesy

• • • It is the duty and obligation of every Independent Service Provider, Sub-Contractor, Employee, and Agent to comply faithfully and strictly with every rule, regulation, instruction, order, notice, or directive of the Company relative to or in connection with his work or engagement.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who willfully refuse to carry out the functions and duties of the position/classification for which he was hired for without valid or justifiable reason shall be dealt with.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall change his work assignment or schedule without the prior permission of his immediate supervisor/manager in writing.

    • Not reporting for work without valid reasons on designated time including rest days and holidays after being required to do so is subjected to disciplinary action due to insubordination. 

    • Insubordination or any willful refusal by an Independent Service Providers, Sub-Contractors, Employees, and Agents to obey any reasonable and lawful order, instruction, or directive of his supervisor and/or manager or of any of the Company Policies, disrespect, discourtesy, insult, or use of foul language (whether verbal or written) towards Independent Service Provider, Sub-contractors, Employees and Agents, supervisor, officials of the Company, or to the Company, that harm or destroy the reputation, authority, or official standing of those concerned shall not be tolerated and shall be penalized accordingly with the appropriate disciplinary action.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who refuse to submit for inspection while reporting or leaving work or to comply with security requirements of the Company shall be subjected to disciplinary action or disengagement.

    • Any Independent Service Provider, Sub-contractors, Employees, and Agents who refuse to answer questions in any investigation authorized or conducted by the company unless his answers therein would violate his constitutional rights.

2.2 Disorderly Conduct

• • • Horseplay/shouting or any disorderly act or conduct which may disrupt the normal flow of work activities of the Company or which may cause injury to a person or damage to the property of the Company is strictly prohibited.

    • Everyone is to observe and practice “moral reverence”. Immoral, indecent, or immature conduct, soliciting persons for sexual purposes, or aiding or abetting any of the above that may harm or tarnish the morals of the Company is punishable with disengagement. 

3. Altercations/Violent Acts and Commission of Crime(s) 

• • • Commission of any crime punishable under the penal laws of the Philippines inside the Company premises or facilities shall be penalized with outright disengagement.

    • The penalties provided herein shall be without prejudice to criminal and/or civil persecution under the applicable laws of the Republic of the Philippines.

3.1 Offenses Against Persons

• • • Assaulting, fighting, provoking fights, or inflicting or attempting to inflict physical injuries to Independent Service Provider, Sub-contractors, Employees, and Agents or superiors shall be subjected to the appropriate disciplinary action. 

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who are found planting, or setting any weapons to destroy the integrity of an Independent Service Provider, Sub-contractors, Employees, and Agents shall be punished with outright disengagement.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents who are found to intimidate, coerce or threaten fellow Independent Service Provider, Sub-contractors, Employees, superiors, customers, contractors, and/or other parties which adversely affect Company interest shall be subjected to the Company’s disciplinary action.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found circulating false, untrue, or confidential information affecting the interest of the Company or its officers, collecting contributions without the approval of the management shall be subjected to disciplinary action.

    • Soliciting, peddling, and/or selling any type of goods or services to Independent Service Provider, Sub-contractors, Employees, and Agents during working or staging hours, and collecting contributions from other Independent Service Provider, Sub-contractors, Employees, and Agents without the authority of the management is strictly prohibited.

3.2 Care and Use of Company Properties and Facilities

• • • Every Independent Service Providers, Sub-contractors, Employees, and Agents are enjoined to make proper use of all Company properties and facilities and shall take care of them and treat them as if it was their own

    • Theft and pilferage of any Company property shall be penalized with disengagement as well as reporting the offenses to the necessary legal authorities and filing of appropriate criminal charges

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found to be removing, selling, disposing of, or withholding tools, equipment, raw materials, supplies, and other Company properties without authority shall automatically be disengaged.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall be allowed to use or bring outside Company premises, or place of work, any tools, equipment, supplies, raw materials, and other Company properties for personal use or for other purposes or whatsoever, unless with the written approval from the Manager, President/CEO or from the Chairman

    • Independent Service Providers, Sub-contractors, Employees, and Agents shall not be allowed to bring inside the Company premises or workplace any personal tools, equipment, materials, or supplies for personal use which may be mistaken as Company property without prior written approval from the Manager, President/CEO or from the Chairman.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found willfully destroying, defacing, or causing any damage to any tool; equipment, or property of the Company shall be disengaged automatically.

    • Theft or unlawful withholding of any money, personal property, article of value, or kind belonging to the Company or his/her co-workers shall be disengaged.

    • Unauthorized carrying of firearms, explosives, and combustible materials, or any deadly weapons or similar objects within Company premises.

    • The Company values the confidentiality of information or data that pertains to Operations, Management, and conduct of its business. Independent Service Providers, Sub-contractors, Employees, and Agents are strictly prohibited to disclose any information that would cause undue damage to the company.

    • Gambling, lottery, or any other games of chance contrary to the law whether or not done inside the Company premises or facilities is strictly prohibited.

    • Gambling or instigating any games involving money and/or anything of value during working or staging hours are strictly prohibited.

3.3 Breach of Security

• • • Any Independent Service Providers, Sub-contractors, Employees, and Agents who are found carrying or harboring firearms, explosives or deadly weapons inside the Company premises shall be penalized with outright disengagement.

4. Prohibited Drug Addiction/Prohibited Drug Use and Alcoholism 

• • • No Independent Service Providers, Sub-contractors, Employees, and Agents shall bring or possess inside Company premises or facilities any prohibited drugs or narcotics, liquor, or alcoholic beverages. Mere possession of any prohibited drugs or narcotics, liquor, or alcoholic drinks shall be penalized as well as the Independent Service Providers, Sub-Contractors, Employees, and Agents being reported to the corresponding government agencies.

    • The taking or imbibing in Company premises or facilities of any prohibited drugs or narcotics, liquor, or alcoholic drinks is prohibited. Any Independent Service Providers, Sub-Contractors, Employees, and Agents who violate this rule shall be penalized with the appropriate action.

    • Reporting to work under the influence of drugs or alcohol shall be penalized under the Company’s recommended action.

5. Rules on Company Vehicle Use

• • • Company vehicles are strictly used for the purpose of smooth flow of operations for on-demand services, therefore, no Independent Service Providers, Sub-contractors, Employees, and Agents shall use the company vehicle for personal gain and interest.

    • Reckless driving or exceeding the speed limits that will result in damage to the company vehicle and/or another Independent Service Providers, Sub-Contractors, Employees, Agents, or any third person shall be penalized with immediate disengagement.

    • Allowing an unauthorized person to operate company vehicle/equipment or driving under the influence of liquor is strictly prohibited by the Company, therefore, the subject Independent Service Providers, Sub-contractors, Employees, and Agents shall be subjected to disciplinary action.

6. Health, Safety, and Security Rules

• • • Every Independent Service Provider, Sub-contractors, Employee, and Agent are expected to strictly observe Company rules and regulations and general safety practices in the performance of his/her tasks.

6.1 Rules on Health and Sanitation

• • • All Independent Service Providers, Sub-contractors, Employees, and Agents are strictly enjoined to maintain the healthy sanitary conditions of the Company premises and offices. Accordingly, all Independent Service Providers, Sub-contractors, Employees, and Agents must observe the following guidelines:

      • • Spitting on the floors, stairways, and wash bowls is strictly prohibited

        • Cigarette butts should be disposed of accordingly

        • Waste papers and other forms of trash should be placed in garbage boxes provided by the Company.

        • Toilet and washrooms must be used properly. Urinating on the walls is strictly prohibited

        • Squatting on toilet bowls is strictly and highly prohibited

        • Washing clothes is not allowed

        • Working areas must be cleaned and arranged properly before leaving your post each day

        • Eating or taking of meals and/or snacks in the workplace is prohibited.

    • Communicable or contagious diseases (tuberculosis, sore eyes, hepatitis, herpes, venereal diseases, etc.) must be immediately reported to the Company Administrative Department by the subject Independent Service Providers, Sub-Contractors, Employees, and Agents. Any Independent Service Provider, Sub-contractors, Employees and Agents who, having knowledge that an Independent Service Provider, Sub-contractors, Employees and Agents is suffering from a communicable or contagious disease, conceals or fails to report the matter to the Company, shall be subject to appropriate disciplinary action

    • Defacing or writing on walls, doors, toilets, washrooms, machines, equipment, or any property of the Company and all other vandalistic acts are strictly prohibited. Any Independent Service Provider, Sub-Contractors, Employees, and Agents found in violation of this rule shall be penalized under the company’s recommended penalties. 

    • All Independent Service Providers, Sub-contractors, Employees, and Agents are required to submit medical and physical examinations semi-annually or annually.

6.1.1 Appearance, Grooming Standards, and Wearing of Uniform

• • • All Independent Service Providers, Sub-contractors, Employees, and Agents must wear their uniforms at all times whenever they are inside the Company premises and/or while on duty. Uniforms may NOT be altered.

    • Company uniforms are for use only inside the Company.

    • Lost and worn-out uniforms must be reported immediately to HRD for replacement but with the corresponding payout or salary deduction. All staff is required to be properly groomed and dressed when reporting to work. Sandos, slippers, and collarless shirts for men are not allowed.

    • Independent Service Provider, Sub-contractors, Employees, and Agents who report for work in incomplete uniform will be denied their work schedule and shall be deemed absent and will be given penalties

All Independent Service Providers, Sub-Contractors, Employees, and Agents

• • • • • Bath or shower daily

        • Hair shampooed and well maintained

        • The application of Deodorants/antiperspirants is required

        • Uniforms are clean and complete and worn as intended/designated

        • Recommended shoes

        • Fingernails should be well trimmed

        • No extreme or unusual nail or hair color and hairstyle

        • Jewelry should be minimal – watch & wedding ring acceptable

        • Stay in shape

Male Independent Service Providers, Sub-Contractors, Employees, and Agents 

• • • • • Hair should be above the ear and not exceed below the hairline in the back (top of collar)

        • Mustache must be well trimmed and not past the top or side of flips

        • Sideburns are neatly trimmed and not to exceed the bottom of the ear lobe

        • No beards, earrings, slippers

        • Socks must be worn with shoes

Female Independent Service Providers, Sub-Contractors, Employees, and Agents • Make-up should be subtle and in good taste

• • • • • Nail polish in neutral shades only

        • No slippers

        • Hair should be kept neat and clean (out of face area)

6.2 Safety and Security Rules: Inside the Company Premises

• • • No Personal Protective Equipment such as MASK (especially when administering the massage) and Use of personal phones or gadgets while administering massage is NOT ALLOWED.

    • Every Independent Service Provider, Sub-contractor, Employee, and Agent must also observe and comply with the security requirements or regulations of the Company. All staff shall be required to submit themselves to personnel assigned by management to search and check on their personal belongings upon entering and leaving the Company premises as well as during routine security checks. In the event that Company should request an Independent Service Provider, Sub-Contractors, Employees, and Agents to submit themselves for a body search, the Company shall arrange a body search to be performed by a person of the same gender as the Independent Service Provider, Sub-Contractors, Employees and Agents. Refusal to submit oneself to the search and check/inspection requirement will result in appropriate disciplinary action.

    • Unauthorized personnel and/or off-duty Independent Service Providers, Sub-contractors, Employees, and Agents are prohibited from roaming around or loitering inside the Company premises.

    • No Independent Service Provider, Sub-contractors, Employees, and Agents shall be allowed to enter or stay inside the Company office premises during non-working or non-staging days, unless with the approval of the President and/or the Chairman.

    • Force Protection security is enforced inside the Company premises which the Independent Service Provider, Sub-contractors, Employees, and Agents must abide by.

    • Smoking in “No Smoking” areas designated by the Company or throwing flammable materials, liquids, or lighted cigarettes in unauthorized areas or containers will be strictly dealt with.

6.3 Other Security Guidelines

• • • Reporting for work w/o ID and proper uniform and, using of uniform outside the company premises without prior authorization is not allowed, as well as wearing competitor’s identity, especially inside the company premises. 

    • Bringing out company records confidential in nature without proper authorization from the management is strictly prohibited. 

7. Non-Disclosure, Non-Solicitation, Non-Competition, and Non-Disparagement

7.1 Non-Disclosure

During the period of employment or engagement, the Independent Service Providers, Sub-contractors, Employees and Agents will be exposed to certain trade secrets and confidential information of the Company; said business secrets and confidential information consisting of:

a) Procedural information, including methods, processes, configurations, inventions, technologies, computer platforms, and research plans.

b) Company information, including customer lists, formulas, strategies, discoveries, pricing figures, sales and financial information, supply vendors, marketing, manufacture, selling systems, business plans; intellectual property; all communications, email, computer programs, records, software, documents, research, methods, licensing and other business agreements and developments, nor will the Independent Service Provider, Sub-contractors, Employees and Agents use such information except as required by the Company.

Independent Service Provider, Sub-contractors, Employees and Agents shall not during, or at any time after the disengagement with the Company, use for himself or herself, reveal to others, or allow or agree to be used for Independent Service Provider, Sub-contractors, Employees and Agents advantage or to be revealed to others, any engagement secrets, confidential material, or any other data of the Company in violation of this agreement and/or policy.

7.2 Non-Competition

During the period of the Independent Service Providers, Sub-contractors, Employees and Agents’ engagement and/or at any time after the resignation, termination and/or disengagement shall not directly or indirectly engage in any business or activity which competes with the business of the Company for a period of three (3) years in the entire Philippines of any contracted sites that the Company holds following the resignation date, termination date or disengagement date. This includes but not limited to the exclusive locations contracted and non-contracted and each locations individual clients.

(i) Engage in such business on his own account; or

(ii) Become interested in any such business, directly or indirectly, as an individual, partner, shareholder, director, officer, principal, agent, Independent Service Provider, Sub-contractor, Employee, trustee, consultant, or any other relationship or capacity; provided, however, that nothing contained in this Section shall be deemed to prohibit you from acquiring, solely as an investment, not more than 5% of the shares of capital stock of any public corporation.

7.3 Non-Solicitation

Independent Service Providers, Sub-Contractors, Employees and Agents hereby acknowledges this policy applies not just for himself/herself, but for anyone whom Independent Service Provider, Sub-Contractors, Employees and Agents may associate with, inside or outside the Company. 

A. There will never be any favors exchanged between Independent Service Providers, Sub-Contractors, Employees, Agents and a client, for personal gain or profit; there will always be a "professional distance" between Independent Service Provider, Sub-Contractors, Employees, Agents and the Company’s clientele.

B. Independent Service Providers, Sub-contractors, Employees and Agents: During the term of his/her engagement and for three (3) years after its disengagement for any reason, Independent Service Provider, Sub-contractors, Employees and Agents shall not directly or indirectly solicit, induce, recruit, encourage or otherwise endeavor to cause or attempt to cause any Independent Service Provider, Sub-contractors, Employees and Agents of the Company to disengage their relationship with the Company.

B. Customers: The following paragraph refers to all clientele generated through the Company, Independent Service Provider, Sub-contractors, Employees and Agents hereby fully and clearly recognizes the clientele and their referrals or contacts, as being the sole property of the Company. During the term of his/her engagement and for three (3) years after its disengagement for any reason, Independent Service Provider, Sub-contractors, Employees, and Agents shall not directly or indirectly, for himself or on behalf of any other person, partnership, company, corporation or other entity, solicit or attempt to solicit, for the purpose of engaging in competition with the Company or the Employer:

(i) Any person, referral, contact or entity whose account was serviced by the Company; or

(ii) Any person or entity who is or has been a customer of the Company prior to Independent Service Provider, Sub-contractors, Employees and Agents disengagement; or

(iii) Any person or entity the Company has targeted and contacted prior to Independent Service Provider, Sub-contractors, Employees and Agents disengagement for the purpose of establishing a customer relationship.

C. Business Opportunities: During the term of his/her engagement and for three (3) years after its disengagement for any reason, Independent Service Provider, Sub-contractors, Employees and Agents will not directly or indirectly, in any capacity:

(i) Solicit the business or patronage of any Customer/Client for any other person or entity,

(ii) Divert, entice, or otherwise take away from the Company the business or patronage of any Customer/Client, or attempt to do so, or

(iii) Solicit or induce any Customer/Client to terminate or reduce its relationship with the Company.

(iv) Allow himself/herself to be put in an opportunistic situation in which the Company could lose the Customer/Client or their potential business; or even their referrals.

7.4 Non-Disparagement

Independent Service Provider, Sub-contractors, Employees and Agents agree that you will not, both during the term of this agreement and/or policy and at any time after termination or disengagement:

(i) Make any disparaging or derogatory comments, whether oral or in writing, about us, our agents, employees, or Independent Service Providers for any reason; or

(ii) Do anything calculated to damage our reputation, goodwill or Intellectual Property.

7.5 Specific Penalty for Violation of Article 7 and its Sub Provisions

Should Independent Service Provider, Sub-Contractors, Employees and Agents ever violate this policy, the employer or the company is absolutely entitled to any and all factual financial loss and/or projected financial loss or damages. 

Any violation of this Provision (Article 7) shall render the Independent Service Provider, Sub-Contractors, Employees and Agents liable to a liquidated penalty of P200,000.00 Any violation thereof shall give right to the employer or the company to file not only administrative charges but also civil and criminal charges against the Independent Service Provider, Sub-Contractors, Employees and Agents.

Furthermore, Independent Service Provider, Sub-Contractors, Employees and Agents hereby acknowledges the consequences of legal prosecution (i.e., Lawsuit, etc.) and agrees to be responsible for any legal costs that may be incurred as a result of Independent Service Provider, Sub-Contractors, Employees and Agents breach of this Agreement.

8. Falsification of Documents, Misrepresentation, Forgery, and Other Deceits

• • • Any Independent Service Providers, Sub-contractors, Employees, and Agents who abuse their position for personal gain which may cause damage to an Independent Service Provider, Sub-Contractors, Employees, and Agents and to the company shall be subject to appropriate disciplinary action. 

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found to have willfully falsified records, documents and/or forged signatures in order to obtain or secure engagement shall be penalized with outright disengagement. 

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found to have concealed any kind of disease or illness to obtain engagement shall be disengaged immediately with the understanding that the Company has no obligation monetary or otherwise for the treatment of his/her disease or illness.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found to have willfully altered, tampered, falsified any report of Company record and/or forged the signature of his superior/s and/or co-employee(s) shall be immediately disengaged.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found guilty of willfully substituting or attempting to substitute any Company property with a used or inferior counterpart for personal gain shall be automatically disengaged.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents found guilty of concealing, covering, removing or destroying any defective work shall be subject to disciplinary action and/or disengagement in addition to payout or salary deduction equivalent to the cost of damage for the material/items destroyed.

    • Any Independent Service Providers, Sub-contractors, Employees, and Agents must avoid being placed in a situation where there is potential, actual or perceived conflict of interest if at all possible.

9. Refusal to Carry Out Duties, Concerted Actions, and Other Offenses

• • • Any Independent Service Providers, Sub-contractors, Employees, and Agents who initiate or participate in a slowdown of operation or any activity that interferes or reduces output or operation shall be immediately disengaged.

    • Any Independent Service Provider, Sub-contractors, Employees, and Agents, who conspires, instigates or persuades his co- Independent Service Provider, Sub-Contractors, Employees, and Agents to commit an offense against Company Policies meeting the penalty of disengagement shall also be subject to the penalty of disengagement.

    • No Independent Service Provider, Sub-contractors, Employees, and Agents shall offer or accept anything of value in exchange for a job or work assignment, work schedule, work location, or any favorable conditions of engagement.

    • No Independent Service Provider, Sub-contractors, Employees, and Agents shall accept anything of value from any suppliers, contractors, or the likes unless same is legally solicited and/or authorized by the Company.

    • Any Independent Service Provider, Sub-contractors, Employees, and Agents who maliciously report false charges or accusations or falsely testifies against his co- Independent Service Provider, Sub-Contractors, Employees, and Agents shall be subject to the same penalty provided to the offense charged as reported.

    • Moonlighting during staging or working hours or engaging in an activity prejudicial to the Company’s business shall be subject to the penalty provided by the Company.

    • Sleeping while on duty which adversely affects the Operations is strictly prohibited. 

    • Carelessness causing injury to persons or damage to Company property, gross negligence in assigned tasks, and gross incompetence shall be subjected to appropriate disciplinary action. 

10. Miscellaneous Rules

• • • Company telephones and issued mobile phones and other communication devices shall be exclusively used for official and/or business calls. Personal calls are strictly prohibited unless in case of emergency and with the prior approval of the Management.

    • Any tolls arising from unauthorized personal calls will be charged to the responsible Independent Service Provider, Sub-contractors, Employees, and Agents and will subject Independent Service Providers, Sub-contractors, Employees, and Agents to proper disciplinary action for non-compliance to company policy.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall be allowed to receive personal visitors during working or staging hours unless with the prior approval of their Supervisor or Manager.

    • Unauthorized person or those without official purpose or transaction shall not be allowed to enter Conference room/ Lounge/Café.

    • It is also the duty of every Independent Service Provider, Sub-contractor, Employee, and Agent to promptly advise the Company through Human Resource Development Department of any changes of his status or any personal circumstance within one (1) week after the occurrence of such change or changes. The Company shall not accept any responsibility or liability for any problem which may arise by reason of the Independent Service Provider, Sub-contractors, Employees and Agent’s non-compliance to this rule.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall use or operate Company tools, machines, or equipment unless previously authorized by their Supervisor or Manager. Any Independent Service Provider, Sub-contractors, Employees and Agents to whom such tools, machines and equipment have been officially assigned who shall allow unauthorized person (s) to use or operate said tools, machine, or equipment, shall be responsible for any loss or damage to said tools, machines, equipment and shall be responsible for the cost or repair of said tools, equipment, without prejudice to appropriate disciplinary action.

    • No Independent Service Providers, Sub-contractors, Employees, and Agents shall leave their post, or station unless proper endorsement has already been made to his/her reliever, or in the absence of the latter, to their Supervisor or Manager. 

    • Unauthorized contact or representation of Company to media (TV/print/radio) is strictly prohibited. Any Independent Service Provider, Sub-contractors, Employees and Agents found in violation of this rule is subject to outright disengagement.

    • Staff are to practice discretion when using social media. For the security and protection of our clients, posting of pictures in any form of social media while on duty is not allowed. Confidential information about the company, your colleagues and clients is to be kept confidential. The social media should not be used for discriminatory statements that can harm the reputation of the company.

    • Rumor-mongering is NEVER POSITIVE AND NO GOOD INTENTION can be attributed to. It is VERY UNHEALTHY method of distributing information thus it is strictly prohibited practice for our Company. Any Independent Service Provider, Sub-contractors, Employees and Agents found in violation shall be severely dealt with.

    • NO SMOKING WITHIN THE PREMISES OF THE COMPANY AND OTHER AREAS MANAGED AND CONTROLLED BY THE COMPANY. Designated Smoking Areas will be posted by the Management and only there can the Independent Service Provider, Sub-contractors, Employees and Agents smoke during their break periods and before/after working or staging hours.

    • Failure to comply with the policy set on the proper use of computer and other IT equipment, Failure to perform (MUR) Make-Up Room and practice good housekeeping like eating in the work area, throwing trash, etc., Failure to perform Public Area Maintenance (PAM), Failure to Maintain Cleanliness, Failure to Notify Immediate Supervisor and/or Reservation Specialist, Failure to Assign, Perform, Check and Maintain (Daily Standard Operating Pre and Post Procedures) will be subjected to company’s recommended penalties.

    • Failure to perform inventory. Failure to conserve Utilities (electricity and water), Failure to perform Floor care maintenance such as Sweeping Mopping and cleaning (all areas) will be subjected to the company’s recommended penalties.

    • Failure to follow Standard Operating Procedure for On-Site and On-Demand shall be subjected to appropriate disciplinary action. 

11. Non-Exclusive Nature 

• • • The list of offenses enumerated above is non-exclusive in character and the Company may at its sole discretion, impose such disciplinary action/s or penalty/is as it may deem appropriate under the circumstances for offenses or actions not covered or listed by any provision given under these policies.

12. Supplementary Rules

• • • The Company reserves and remains to hold the right to from time to time as conditions warrant, promulgate and/or revise such policies, rules and regulations and provide such appropriate penalties thereof on the basis of the nature, character and gravity of the offense.

    • Additional policies, Company Rules and Regulations created through Memoranda, circulars and directives are deemed to be part of the Company’s Manual and shall be treated as such for purposes of application and enforcement.

13. Mandatory Provision

• • • It is the duty and responsibility of every Independent Service Provider, Sub-contractor, Employee, and Agent to know and familiarize himself with every Company Policy and/or rules and regulations. Any Independent Service Providers, Sub-contractors, Employees, and Agents who claim a lack of knowledge shall not be excused from non-compliance with the policy and/or rules and regulations herein or those policies, rules, and regulations which the Company may issue from time to time.

14. Stafify Penalties For Specific Offenses

• • • Stafify Penalties for Specific Offenses (Independent Service Providers, Contractors, Sub-contractors, Employees, Agents, Partners, and Franchisees) *Separate Document* Click this link to learn more. 

Acknowledgment

• • • You acknowledged that you have been oriented and the Company Policies, Rules, and Regulations have explained to you accordingly; further that you understand and agree to be governed by these policies/rules and regulations during your engagement in this Company.

    • You solemnly swear to abide and be guided by these policies/rules and regulations as set forth by the Company; and you understand that upon your violation of any policies/ rules and regulations as set forth by the Company, you will be penalized accordingly.